Stakeholder Analysis Process Skill
Overview
This skill guides you through a systematic stakeholder analysis process to identify all parties affected by or interested in the project, understand their needs and expectations, and develop appropriate management strategies.
When to Use
- Starting a new project and need to identify all stakeholders
- Planning project communication and engagement strategies
- Managing stakeholder expectations and relationships
- Creating stakeholder management documentation
- Preparing for project kickoff or major decisions
Analysis Process
Step 1: Identify Stakeholders
Objective: Identify all internal and external stakeholders.
Actions:
- Review organizational structure
- Analyze business processes to identify participants
- Review existing documentation and interview records
- Identify external parties (vendors, partners, customers)
Output: 01-stakeholder-identification.md
Template:
# 干系人识别
## 一、干系人清单
### 1.1 内部干系人
#### 决策层
| 姓名 | 职位 | 部门 | 角色 |
|-----|------|------|------|
#### 管理层
| 姓名 | 职位 | 部门 | 角色 |
|-----|------|------|------|
#### 执行层
| 姓名 | 职位 | 部门 | 角色 |
|-----|------|------|------|
#### 最终用户
| 用户群体 | 人数 | 使用场景 |
|---------|------|---------|
### 1.2 外部干系人
| 姓名/组织 | 类型 | 角色 |
|----------|------|------|
## 二、干系人分类
### 2.1 按影响程度分类
| 影响程度 | 干系人 |
|---------|-------|
| **高影响** | |
| **中影响** | |
| **低影响** | |
### 2.2 按支持程度分类
| 支持程度 | 干系人 |
|---------|-------|
| **积极支持** | |
| **支持** | |
| **中立** | |
| **潜在抵触** | |
## 三、关键干系人
| 序号 | 干系人 | 关键作用 |
|-----|-------|---------|Step 2: Analyze Interests and Influence
Objective: Understand stakeholder interests, concerns, and influence levels.
Actions:
- Analyze stakeholder interests and expectations
- Identify stakeholder concerns and pain points
- Assess stakeholder influence (power/authority)
- Assess stakeholder interest (stake in project)
- Identify potential conflicts
Output: 02-stakeholder-analysis.md
Key Analysis Areas:
- Interests: What does the stakeholder want from the project?
- Influence: How much power does the stakeholder have?
- Impact: How much will the project affect the stakeholder?
- Support Level: Is the stakeholder supportive, neutral, or resistant?
- Communication Needs: What information does the stakeholder need?
Analysis Framework:
For each stakeholder:
- Interests (利益诉求)
- Concerns (关注点)
- Expected Benefits (期望收益)
- Influence Level (影响力)
- Interest Level (利益相关度)
- Support Level (支持程度)
- Potential Resistance (潜在抵触)Step 3: Create Influence-Interest Matrix
Objective: Map stakeholders based on influence and interest levels.
Actions:
- Plot stakeholders on Influence-Interest matrix
- Define management strategy for each quadrant
- Identify key stakeholders requiring special attention
Influence-Interest Matrix:
影响力
低 ◄─────────────────► 高
│ │
高 │ 保持满意 重点管理 │
利 │ │
益 ─────┼──────────────────────┼─────
相 │ │
关 低 │ 最少努力 保持知情 │
度 │ │
│ │
└──────────────────────┘Management Strategies:
- 重点管理 (High Influence + High Interest): Close management, frequent engagement
- 保持满意 (Low Influence + High Interest): Keep satisfied, regular updates
- 保持知情 (High Influence + Low Interest): Keep informed, monitor
- 最少努力 (Low Influence + Low Interest): Minimum effort, occasional updates
Step 4: Develop Communication Strategy
Objective: Create tailored communication plans for different stakeholders.
Actions:
- Define communication content for each stakeholder
- Determine communication frequency
- Select appropriate communication channels
- Assign communication owners
Output: 03-stakeholder-register.md (includes communication plan)
Communication Plan Template:
| 干系人 | 沟通内容 | 沟通频率 | 沟通方式 | 负责人 |
|-------|---------|---------|---------|--------|Step 5: Generate Stakeholder Register
Objective: Compile comprehensive stakeholder register with all information.
Actions:
- Create stakeholder register with all details
- Document communication plans
- Define engagement strategies
- Track stakeholder participation
Output: 03-stakeholder-register.md
Register Structure:
# 干系人登记册
## 一、干系人登记册
### 1.1 核心干系人
| 编号 | 姓名 | 职位 | 部门 | 角色 | 影响力 | 利益相关度 | 支持程度 | 管理策略 |
### 1.2 重要干系人
| 编号 | 姓名 | 职位 | 部门 | 角色 | 影响力 | 利益相关度 | 支持程度 | 管理策略 |
### 1.3 一般干系人
| 编号 | 姓名/群体 | 职位/类型 | 部门 | 角色 | 影响力 | 利益相关度 | 支持程度 | 管理策略 |
### 1.4 外部干系人
| 编号 | 组织名称 | 类型 | 角色 | 影响力 | 利益相关度 | 管理策略 |
## 二、干系人详细信息
| 属性 | 内容 |
|-----|------|
| **职位** | |
| **角色** | |
| **影响力** | |
| **主要诉求** | |
| **关注点** | |
| **管理策略** | |
| **沟通频率** | |
## 三、干系人沟通计划
| 干系人 | 沟通内容 | 沟通频率 | 沟通方式 | 负责人 |
## 四、干系人参与跟踪
| 干系人 | 需求访谈 | 方案评审 | UAT测试 | 培训参与 | 满意度 |Document Checklist
| Step | Document | Status |
|---|---|---|
| 1 | 干系人识别 | ⬜ |
| 2 | 干系人分析 | ⬜ |
| 3 | 影响力评估 | ⬜ |
| 4 | 沟通策略 | ⬜ |
| 5 | 干系人登记册 | ⬜ |
Best Practices
- Be Comprehensive: Don't overlook any potential stakeholders
- Be Objective: Assess influence and interest objectively
- Be Proactive: Identify potential resistance early
- Be Flexible: Stakeholder positions may change over time
- Be Communicative: Regular communication builds trust
Common Pitfalls to Avoid
- ❌ Focusing only on obvious stakeholders
- ❌ Ignoring informal influencers
- ❌ Underestimating potential resistance
- ❌ One-size-fits-all communication approach
- ❌ Not updating stakeholder analysis regularly
Output Location
All stakeholder analysis documents should be stored in:
<project-path>/docs/XX-project-phase/XX-requirements-analysis/04-stakeholder-analysis/Skill Version: 1.0
Last Updated: 2026-03-08
Applicable Phase: Requirements Analysis